GENERAL TERMS

The webpage https://www.adakamara.com (hereinafter the “Website”) includes an electronic shop, which is the online presence of the brand ADA KAMARA (hereinafter the “Brand” which belongs to the company “ADA KAMARA” (hereinafter the “Company”) (Tax Reg. No EL036475039, Tax Office B’ KALLITHEAS,). The company’s e-commerce office is located in 9, Kleisthenous STR, 10552, Athens, Greece.

Please read carefully through these Terms, prior to using this website.

 

1. SCOPE OF THE TERMS AND CONDITIONS OF USE

“ADA KAMARA” aspires to provide a first-class customer service to the users / members (hereinafter “customers”) of the website on a daily basis. The creation of this particular e-shop signifies the beginning of an advanced form of communication between the Brand and its customers. In addition, this e-shop is intended for all internet users who wish not only to receive direct information on the Brand’s products but also to complete a purchase through the e-shop, by means of distance online order, provided that the company has sufficient stock.
“ADA KAMARA” gives attention to the direct and satisfactory customer service, operating constantly in a responsible manner on the course of its business activity and cultivating trust between the company and its customers.
The present terms fully comply with the current European and Greek legislation; users acknowledge the company’s right to modify any provisions of the present terms to the extent that such modification would neither affect legally binding obligations of either party nor affect any accomplished situations. The customer is responsible to check periodically the present terms and conditions and he/she is exclusively responsible in reference to the use of the website.

The customers of this webpage acknowledge that they have read the present terms, agree with them and undertake to comply with them. The terms and conditions of the present website set the terms of use of our website and our services and the terms of the sale agreement which is concluded between the customer and “ADA KAMARA”. Every www.adakamara.com customer agree that with the subscription / use/ visit of the website fully acknowledge the present terms; and waives its claims emerging by his visit to the website or transaction with “ADA KAMARA”. Any customer who does not agree with these terms should abstain from the use of the website and subsequently any transaction. The use of the website www.adakamara.com, the subscription and the transaction (submission of order) implies the acceptance of the present terms and the conclusion of a sale agreement with the present terms.
Our entity has the obligation to keep customers always informed and secured. In case you have any question regarding the present terms please contact us on the tel. +0030 2105230527 or send us an email at the e-mail address This email address is being protected from spambots. You need JavaScript enabled to view it..
“ADA KAMARA” reserves the right to suspend temporarily or permanently all of its services without notice in its sole discretion.

 

 

 

 

1. PERSONAL DATA PROTECTION

In order to perform any transaction through the “ADA KAMARA” e-shop and to make any order of the brand’s products, you will be asked to provide some personal data. With the use of the website you provide your explicit consent to “ADA KAMARA” to process the respective personal data and you declare that all the information is true and accurate.
When you place an order, you will be asked to provide your full name and surname, the address for the delivery of products, your phone number (whichever phone number you specify), your email address and, in case you choose to use your credit card as a payment method, you will be asked to provide the card number, its expiry date as well as the 3-digit security code of your card. If you do not give us all of the information that we need, we may not be able to complete your order.
Our company shall process the above data in accordance with article 7Α par. 1 (b) of Law 2472/1997, in order to complete the order placed by our customers and shall in no way disclose, publish or sell these data to any third parties, except in case a legal procedure regarding the withdrawal of confidentiality is initiated (L. 2225/1994) or according to other obligations arising from the national implementation of Directive 24/2006.

 

1. SECURITY

The https://www.adakamara.com website uses the SSL protocol of Let’s Encrypt (SHA-256 with RSA Encryption) for safe online business transactions. In this way, all credit card information is encrypted so that it may not be read or changed while transferred in the Internet.

SSL protocol (Secure Sockets Layer) is now a global Internet standard for the certification of websites to Internet users and for the encryption of data between Internet users and web servers. An SSL encrypted communication requires all information interchanged between a customer and a server to be encrypted by the sender’s software and to be decoded by the recipient’s software; in this way, personal data are protected while transferred in the Internet. Furthermore, all information sent via SSL protocol is protected by a mechanism that automatically verifies if such data have been changed while transferred.
We note that we cannot guarantee the complete prevention of the use of your information by unauthorized third parties and we will not be liable for any damages or losses (direct or indirect) of a customer whose card is being used illegally or used in an unauthorized manner.
Furthermore, the Company is not responsible for any damage that may be caused to your computer by viruses, worms, spyware, or the like during your connection to our website. Please make sure you have an anti-virus program, firewalls, and that your other computer protection programs are up to date.

 

 

 

 

 

1. ITEM TO BE SOLD

Product features and other details are available online and you can find any related information by following the search guide provided in our website and by clicking on the name of the relevant product.
The Company and the brand “ADA KAMARA” makes every effort to present the products of the website in the most accurate way possible. In some cases, the information on our website may contain inaccuracies or incomplete information. We reserve the right to correct any mistakes or to update the website anytime without prior notification. Given the nature of products’ presentation on our website and the different types of visual aspect, the colors, leathers, snakeskins and raw materials presented on the website may differ slightly from those of the actual product. Many of our raw materials are organic and / or natural made and it is expected to present slight differences by item. If the product does not meet your expectations, you can return it to us in accordance with the terms set herein.

 

1. ORDER OF PRODUCTS

Making an order through the e-shop signifies that you enter into a distance sale agreement, which is governed by the legal framework of Law 2251/1994 about Consumer’s Protection, as applied.
You may enter into a valid order through our e-shop provided that you are a legally capable person according to the Greek Civil Code (which means you are eighteen years of age or older and you are not placed under judicial guardianship regarding the entering into sales agreements). Representatives of legal entities may also place orders; the Company reserves the right to claim the price of the sale agreement or any damages/losses suffered by the sale agreement from supervisors or guardians of legally incapacitated persons.

PROCEDURE FOR MAKING AN ORDER THROUGH E-SHOP:

1. Once you have made your choice you need to fill in the online form with the necessary data in order to enter into the sale agreement.
2. You also need to unreservedly accept the sale agreement terms and the terms of use by clicking the “ACCEPT” button, as shown online to all users of our website.
   Accepting an order does not legally imply the conclusion of a sale agreement but an invitation of information and we reserve the right to inform you that your order can not be processed. The order ends and the sale agreement will be concluded with the delivery of the ordered product to you.
   All product orders are subject to availability. In the event of difficulties in supplying or exhaustion of the products in stock, we reserve the right to inform you about similar products or of products superior in quality and value, which you can order. If you do not wish to order such similar products, we will refund you in full the amount that you may have paid.
   For special orders or tailor-made products and orders which means for products made only upon customers’ requests, returns are not accepted. Subsequently no refunds made for this category of special and / or tailor-made orders.

To facilitate payment for those who wish to buy products from our e-shop, www.adakamara.com, we offer the following payment methods:

1. 
   By charging your credit/debit card. Charging of credit/debit card takes place on the date the procedure of dispatching of products begins. Our website, www.adakamara.com, has taken all necessary precautions regarding the security of your transactions through your credit card and all credit and debit card holders are subject to validity control.
   It is important to specify necessarily a phone number and a valid e-mail address.
2. 
   Cash on delivery- Free - Payment to the Courier upon delivery of the order, without credit card.
   Before the completion of the order, our company informs the customer through the website about the substantial features of the product, price, quantity, transfer costs, payment method, delivery method, duration and price of the offer, if any, and the right of withdrawal within fourteen (14) days from the delivery of the product.
   Upon sending of the order form, customers receive online a copy of their order that they may save.
   All prices shown under the relevant lists of each product include VAT;www.adakamara.com reserves the right to change prices without notice. The offers are valid until the exhaustion of the stocks.
   Non EU-Customers shall be subject to any charges that may arise from exchange rate differences, customs clearances, exotic materials etc., for which our company shall bear no liability.

 

 

1. DELIVERY & RETURNS POLICY

GREECE

Once the product of your choice removed from our warehouse for shipment to you, we will send a related mail to inform you. All deliveries are made through ELTA courier and the transport cost is 5 euro (3-5 working days). There is NO additional charge if you choose ''cash on delivery'' as your payment method. Free shipping for ALL orders over 300 euro.

CYPRUS

Once the product of your choice removed from our warehouse for shipment to you, we will send a related mail to inform you. All deliveries are made through ELTA courier and the transport cost is 16 euro for all orders up to 2 KG. (3-5 working days).There is an additional charge of 2.50e if you choose cash on delivery'' as your payment method. Free shipping for ALL orders over 300 euro.

 

 

 

ΕUROPEAN UNION

Once the product of your choice removed from our warehouse for shipment to you, we will send a related mail to inform you. All deliveries are made through DHL and the transport cost is subject to location and the weight of items (4-6 working days).Free shipping for ALL orders over 300 euro.

 

NON E.U & INTERNATIONAL

Once the product of your choice removed from our warehouse for shipment to you, we will send a related mail to inform you. All deliveries are made through DHL and the transport cost is subject to location and the weight of items (5-8 working days).An additional fee of 35 euro may apply for Non EU customs clearance. All orders are VAT free. Free shipping for ALL orders over 300 euro.

The shipping costs of the international shipping companies by Greece are extremely high and not relevant to the shipping costs from other markets to Greece. Therefore our company absorbs a significant part of the shipping cost of DHL but still applies a shipping cost.

NOTE: Non EU-Customers shall be subject to any charges that may arise from exchange rate differences, customs clearances, any import duty, quotes, permits, product restrictions and other local requirements for which our company shall bear no liability.

 

 

 Also be reminded that:

 

The Company cannot be held responsible for unanticipated delivery delays beyond its control (i.e. strikes, wildfires, pandemic e.tc)

 

Please bear in mind that during sales, holiday and Bazaar periods, delivery time may be slightly increased due to the increased order volume.

 

 

* Shipping charges are non-refundable
** All prices shown under the relevant lists of each product include VAT

 

 

 

 

1. WITHDRAWAL RIGHT

You have the right to return your order in whole or in part within a time-limit of 14 working days from the date you received it, without bearing any obligation to inform us of the reason for a return of your order. In this case you shall solely bear the immediate cost of returning the product. In case the reason for returning a product is due to a company’s error, we undertake to cover the cost of the product return.

In order to perform your right of withdrawal, you need to inform the company by emailing or calling us first. You should return the product in the perfect condition in which you received it, that is to say without breaking the seal of the package and by confirming that the special signs of the product have not been removed. In addition, you shall include the payment receipt. Return shall be accepted solely upon approval on behalf of the company.

In case of a return of a product, and depending on both the method you chose to pay your order and the way such product would be returned, refund of payment shall be concluded within 8 days from the date we shall receive the product. If the reason for returning a product lies with a company's error, ADA KAMARA undertakes to deliver order again at the shipping address you have specified at the company’s own expense. If customers wish to return an order where it is not the company's fault, then they shall bear the relevant shipping cost. When you send us back a product, our company will receive it within 2-4 working days, for returns within Greece via ELTA courier, or within 5-7 working days, for returns outside Greece via DHL couriers. In case you choose another courier service we cannot guarantee any delivery times regarding the products you return us. When we will receive the returned product, we will immediately process your request and notify you via e-mail about the processing of said request. In an attempt to provide the best possible customer service, ADA KAMARA enables you to submit online any complaint by filling in the relevant contact form that you can find here https://www.adakamara.com/contact

RIGHT OF REPLACEMENT
The company cannot provide replacement service. In case consumers wish to change any product, they need to return such product to the company and make a new order. If the reason for returning a product is due to a company's error, then the company shall bear the relevant return cost.

 

1. DETAILED GUIDE ON PRODUCT RETURNS

In case you wish to return your order in whole or in part, you need to inform the company by emailing or calling us FIRST.

 

• As a necessary condition, the product shall be in its initial package and in the same perfect condition in which you received it, together with the relevant payment receipt, including the product’s special signs (tags).
• All international customers can return any item for a refund, within 14 days of receiving their original order. If customers wish a refund for their purchased goods ADA KAMARA will refund the price paid for the items, including sale items back to the original payment method. All returns are made at the customer own cost as ADA KAMARA does not carry any shipping or customs office responsibility whatsoever. In case the customer does not want to receive its parcel upon arrival to the shipping country ADA KAMARA will refund you excluding the costs of transportation, handling and customs office.
• For hygiene reasons, our company shall not accept return of certain items such as swimming suits, leggings, leotards, tights and earrings.

 

NOTE: All products returned to the ADA KAMARA undergo meticulous quality control.

For your own convenience, it is recommended to check carefully your order upon delivery and the condition of the sold product, as well as to check if product’s package is intact so as to detect any apparent faults. In case a fault is detected in a returned product during quality control, the company undertakes to contact consumers in order to resolve the issue.

 

 

Also be reminded that:

• Returns are accepted within 14 days from the day you received the product. It is necessary that the product is in excellent condition with its tags on and the receipt of the order.
• The refund process usually takes 5-6 working days, from the day we receive the return. This is because all returns must get through quality control before arriving at the refund department. In case the product is found faulty, the customer will be contacted and the refund or change will not be possible.

 

All parcels must be sent back to the following address:

ADA KAMARA
9, KLEISTHENOUS STR
10552, ATHENS, GREECE
Tel: +302105230527

 

 

 

 

 

 

 

 

A I. GENERAL TERMS

Force Majeure
The failure of the Company to perform or delay the execution of any obligation under the sale agreement solely by reason of causes beyond its control, including but not limited to: extraordinary weather phenomenon, acts of government national or European, riots, wars, civil commotions, invasions, terrorist attacks or threat of terrorist attacks, strikes, fire, explosions,  floods, natural disasters, pandemic,  etc. shall not be deemed to be a breach of the sale agreement; Our performance under any Contract is deemed to be suspended for the period that any event outside our control continues. “ADA KAMARA” will contact you in order to terminate the sale agreement and return all the amounts paid by you or proceed with any delay given the situation.
“ADA KAMARA” is not responsible for any situation other than its own fault and will do everything humanly possible for your best service.

Modification
The website www.adakamara.com reserves the right to modify or renew the present terms and conditions at its sole discretion.